Customer Service

Return Policy

At The Organic Farm Store we stand behind our products and want you to be 100% satisfied with your purchase. If for any reason an item that you purchased from us does not meet your needs or expectations, contact us toll free at (866) 420-3222 within 30 days of purchase so that we may issue you a return authorization number.

If the return is a result of our error, shipping costs will also be refunded.

Please enclose the original packing slip along with the return authorization number. Wrap the package securely in it's original packaging, and send it to:

The Organic Farm Store, Inc.
PO Box 28005 Spokane, WA 99228
Attn: Returns Dept.

If you have any additional questions about our return policy, please send e-mail to customerservice@theorganicfarmstore.com

Shipping Information

We will make every effort to fill orders and ensure arrival as quickly as possible. Orders are generally filled within 24-48 hours. Please allow extra time for delivery during holidays. If there is an unusual delay in filling an order, we will notify you by e-mail.

If an ordered item is back ordered, we will notify you by e-mail and send the full order when the back ordered item arrives. Partial order shipment is available by request by sending e-mail to shipping@theorganicfarmstore.com, however shipping and handling costs must be applied to each separate shipment.

Domestic and Canadian shipping charges will be calculated automatically within the basket.

When a package is shipped internationally by The Organic Farm Store, Inc. the cost of the items is listed on the customs documentation. Any customs or import duties are levied only when the order reaches the destination country. The Organic Farm Store, Inc. has no control over additional charges for customs clearance and these charges must be borne by the receiving party. You may want to contact your local customs office to obtain further information about customs policies in your country.